Data Protection

Plabon 25's Privacy Policy

Your personal information is our most valued asset. We explain transparently how we collect it, what we use it for, and how securely we keep it — all in one place.

Last updated: January 2026
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Our Privacy Commitment

The core principles Plabon 25 upholds to protect your information

Fully secure encryption

All your data is protected with 256-bit SSL encryption. No third party can access your information.

Data Is Not Sold

We never sell your personal data to advertisers or third parties. Your privacy is our priority.

Your Control

You can contact us at any time to view, correct, or delete your data.

Limited retention period

Once legal requirements have been met, your data is securely deleted within the specified timeframe.

Transparent usage policy

We always clearly explain how your data is being used. No hidden terms.

International Standards

Plabon 25 follows international data protection standards to ensure your information is kept with the highest level of security.

Introduction & General Information

Plabon 25 (referred to as "we", "us", or "the platform") provides a trusted online gaming and betting service for users in Bangladesh. We believe privacy is a fundamental right. This privacy policy explains clearly and plainly how we collect, use, and manage your personal information.

By registering with or using Plabon 25, you agree to this privacy policy. We may update this policy at any time and will notify you of any changes. We recommend checking this page regularly.

Please note: This policy applies only to Plabon 25's own platform. Third-party game providers or payment gateways may have their own privacy policies.

What Information We Collect

Plabon 25 only collects information that is strictly necessary to provide our services. We do not gather data beyond what is required.

Information provided directly

  • Identity Information: Full name, date of birth, and nationality
  • Contact information: Mobile number, email address
  • Identity Verification Documents: Copy of National ID or Passport (for KYC purposes)
  • Financial Information: Mobile banking number (bKash/Nagad/Rocket), transaction history
  • Account Information: Username, password (stored in encrypted form)

Automatically collected information

  • Device Information: Device type, operating system, and browser
  • Network Information: IP address, internet service provider
  • Usage data: Games played, session duration, and bet amounts
  • Cookies & Local Storage: For session management and saving preferences

We never store your full card number or bank password. All payment information is kept in encrypted form.

Purpose of Data Use

Your information is used only for specific and legitimate purposes. Plabon 25 uses your data for the following:

Purpose Data used Legal Basis
Account Management Name, email, and phone number Contract Fulfillment
Identity Verification (KYC) NID, Date of Birth Legal Obligation
Payment Processing Mobile banking number Contract Fulfillment
Fraud Prevention IP address, device information Legitimate interest
Customer Support Transaction history Contract Fulfillment
Promotional Offers Email, gaming preferences Consent

Plabon 25 never sells or transfers your data to third parties for marketing or advertising purposes. That is our commitment.

Data Sharing Policy

Protecting your information is our top priority. In certain situations, we may need to share limited data with trusted partners.

When Your Information Is Shared

  • Payment Processing: To process transactions via mobile banking services such as bKash, Nagad, and Rocket
  • Game Provider: Third-party game software providers use minimal data solely to ensure fair gameplay
  • Legal Authorities: As required by law or upon request from government or regulatory authorities in Bangladesh
  • Fraud Prevention Services: With specialized services to ensure account security

When sharing data with third parties, we enforce strict data protection agreements. They are not permitted to use your information for their own purposes.

When information is not shared

  • To advertising or marketing companies
  • To Data Brokers or Information Resellers
  • To any unnecessary third party without your consent

Data Security Measures

Plabon 25 uses the latest technology to protect your data. Our security team monitors your data 24 hours a day, 7 days a week.

  • SSL/TLS Encryption: All data transfers on the website and app are encrypted
  • Password Hashing: Your password is never stored in plain text — only a secure hash is saved
  • Two-Factor Authentication (2FA): An extra layer of security for your account
  • Firewall Protection: Protection against cyberattacks with an advanced firewall
  • Regular Security Audits: Regular security audits conducted by third-party experts
  • Data Backup: Regular data backups are maintained in an encrypted environment

In the event of a data breach or cyberattack on Plabon 25, we are obligated to notify affected users within 72 hours.

Cookie Policy

Plabon 25 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve the quality of our service.

Cookie Type

  • Essential Cookies: Required for login sessions and security — these cannot be disabled
  • Functional Cookies: To remember language preferences and game settings
  • Analytics cookies: To understand website performance (anonymized)
  • Performance Cookies: To improve page loading speed

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

Your Rights

As a Plabon 25 user, you have several important rights over your personal data. We fully respect and uphold these rights.

Right of Access

You have the right to know what information we hold about you.

Right to rectification

You may request correction of any inaccurate or incomplete information.

Right to erasure

In certain circumstances, you can request that your data be deleted.

Right to Restrict Processing

In certain circumstances, you can request that the use of your information be restricted.

Right to Portability

You may request a copy of your data at any time.

Right to Object

You have the right to object to the use of your data for specific purposes.

To exercise these rights, contact us by email: [email protected]. We will respond within 30 days.

Data Retention Period

Plabon 25 does not retain your data longer than necessary. Each category of information has a defined retention period.

  • Account Information: For the duration the account is active and up to 5 years after closure
  • Transaction information: Up to 7 years as required by law
  • KYC Documents: Up to 5 years after account closure
  • Gaming Log: Up to 3 years
  • Cookie Data: After session ends or up to a maximum of 1 year
  • Customer Support Conversations: Up to 2 years

Once the designated retention period ends, your data is securely and permanently deleted or anonymized so that you can no longer be identified.

International Data Transfers

Plabon 25 primarily serves users in Bangladesh. However, certain technical services or game software may be operated on servers abroad. In such cases, we ensure that:

  • Adequate data protection laws exist in the country of transfer
  • Data is fully encrypted during transfer
  • Strict data processing agreements are signed with all third parties
  • Only the minimum necessary information is shared

Children's privacy

Plabon 25 strictly prohibits participation by anyone under the age of 18. We do not knowingly collect or process personal information from minors.

Age verification is carried out at registration, and KYC documents may be requested in cases of suspicion. If we become aware that a minor's data has been collected inadvertently, it is deleted immediately and the associated account is closed.

Warning: If you suspect that someone you know who is a minor is using Plabon 25, please contact us immediately.

Policy Changes & Updates

Plabon 25 may update this privacy policy from time to time. If any significant changes are made, we will notify you through the following methods:

  • A notification will be sent to your registered email
  • A pop-up notification will appear when you log in to the app or website
  • The "Last Updated" date at the top of this page will be changed

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We encourage you to review this page regularly.

Contact us

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection Team. We are always here to help.

Responses are typically provided within 24-48 hours

Service hours
24/7, all year round

Customer support is available even on holidays

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